|Log storage - Stalwart will store syslog data from the device to aid troubleshooting|
|Configuration backup - Stalwart will store device configurations|
|Change management - Stalwart will document and seek approval for each change|
|Performance monitoring - Stalwart will monitor critical parameters such as CPU, disk, memory and network interface utilization. Stalwart will alert if values exceed recommended thresholds.|
|Availability monitoring - Stalwart will monitor network reachability and alert if a device is offline.|
|Device co-management – all equipment is managed cooperatively with business IT staff. TMS does not lock out or replace authentication on your equipment.|
|Ultimate SLA – TMS service is provided without a long-term commitment. Customers may cancel at any time and for any reason without penalty.|
|Extra Help - Our engineers are available for assistance with uncovered items.
(As-needed, time & materials billing)
|End-to-end responsibility – For all equipment we manage, TMS will coordinate with vendors for troubleshooting, upgrades, repairs, and replacement.|
|OS and patch updates – TMS will maintain the equipment at appropriate software releases and patch updates, according to vendor recommendations and customer guidance.|
|Performance tuning -TMS will recognize any loss in functionality and manage the service restoration in coordination with vendors, service providers, and on-site IT staff.|
|Log analysis – TMS will gather reporting information to proactively recognize and work through issues.|
Whether considering Stalwart or another provider - be sure you know what to ask and look for to make sure you've picked the right partner.
"To sum up my expectation of Stalwart: when given a task or project to complete I can shift my focus to other areas, knowing they will always fulfill their commitment. I have not been disappointed."
Bill Schofield Harris Teeter, Inc.
“Of particular note, Stalwart’s attention to our business culture in its findings document was excellent and added additional value to our audit results.”
Brian Kirk CH2M Hill